Privacy Policy limau77
limau77 takes the privacy of every member seriously. This policy explains exactly how your personal information is collected, used and protected throughout your use of our platform.
Our Commitment
Your Privacy, Our Responsibility
We comply with international data protection standards and operate with full transparency in every aspect of handling member information.
256-bit SSL Encryption
All data transmitted between your device and limau77 servers is protected by high-grade SSL encryption, keeping your personal and financial information secure in transit.
Strict Access Controls
Only authorised staff may access member personal information, and every access is logged and continuously monitored to prevent misuse.
No Data Sales
limau77 never sells, rents or shares your personal information with third parties for marketing purposes without your explicit consent.
Identity Verification
Our KYC (Know Your Customer) process ensures that your account can only be accessed by you, protecting you from any unauthorised access attempts.
Secure Data Storage
Your information is stored on servers protected by multi-layer firewalls, regular security scans, and a live intrusion detection system.
Right to Data Deletion
Members who wish to delete their account and all associated data may contact our support team. Requests will be processed in accordance with our data retention policy and applicable regulatory requirements.
Full Content
Privacy Policy in Detail
Introduction and Scope of This Policy
This Privacy Policy is published by limau77, an online casino and sports betting platform operating under international licensing. This document applies to all users who access our website at limau77.one, including those who register as members, use gaming services, or simply browse this site.
By registering as a member or continuing to use the limau77 platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of it, please stop using our platform and contact the support team to close your account.
This policy is written in Bahasa Melayu as the primary language for the Malaysian market. Any translated version is for reference only — the Bahasa Melayu version is the officially binding one.
Information We Collect
In operating the limau77 platform, we may collect various categories of information from users. This information is collected either directly from you during registration, or automatically through your use of the platform.
Information you provide directly:
- Full name as stated on your MyKad or passport
- Identity card number (MyKad) for identity verification purposes
- Active email address and mobile phone number
- Date of birth — to verify that you are 21 years of age or older
- E-wallet account information (Touch 'n Go eWallet, DuitNow, ShopeePay) and banking details for deposit and withdrawal purposes
- Identity verification documents uploaded during the KYC process
Information collected automatically:
- IP address and general location data (state or region)
- Device type, operating system and web browser version used
- Game history, deposit and withdrawal transactions on the platform
- Cookie data and session identifiers for login management
- Time records and duration of each active session on the platform
Purposes for Using Information
limau77 uses collected information solely for purposes related to platform operations and services to members. No information is used outside the scope stated below.
- Processing new account registrations and member identity verification
- Carrying out financial transactions including deposits via FPX, Touch 'n Go eWallet, DuitNow, ShopeePay and cryptocurrency (USDT, BTC, ETH), and withdrawals within 10 to 45 minutes
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Detecting and preventing fraud, money laundering and activities that violate the terms of use
- Complying with regulatory requirements, including international licensing obligations
- Sending account-related information such as transaction confirmations, security notices and policy updates
- Improving the performance and user experience on the limau77 platform
⚠️ limau77 will never ask for your password or sensitive account information via email or live chat. Please be alert to phishing attempts claiming to represent limau77.
Sharing Information with Third Parties
Member privacy is a priority for limau77. We do not sell or disclose your personal information to any third party for commercial purposes. However, there are limited circumstances where information may be shared:
- Technical service providers — such as payment gateway providers and server infrastructure providers, who are bound by strict confidentiality agreements
- Regulatory bodies and law enforcement — when limau77 is required by law or court order to disclose certain information
- Fraud prevention providers — to verify suspicious transactions and protect the integrity of the platform
- Legitimate affiliated entities — in the context of corporate restructuring, provided all parties are bound by an equivalent privacy policy
In all of the above circumstances, disclosure is kept to a minimum and only to the extent necessary for that specific purpose.
Data Retention Period
limau77 retains member personal information for as long as the account remains active and for the period required after account closure to fulfil legal, regulatory and audit obligations.
- Financial transaction records are kept for the minimum period set by our international licensing body
- Game activity logs are retained for verification and dispute resolution purposes
- Identity verification information (KYC) is kept for as long as required for regulatory compliance
- Data that is no longer required will be securely deleted using industry-standard methods
Security and Technical Protection
The limau77 platform uses multiple layers of security technology to ensure the integrity of user data is maintained at all times:
- 256-bit SSL encryption for all communications between client and server
- Two-factor authentication (2FA) available for member accounts
- Web application firewall (WAF) to block cyber attacks
- Regular security vulnerability scans by independent auditors
- Real-time transaction monitoring to detect unusual activity
- Encrypted data backups performed regularly to secure locations
While no system can guarantee 100% security, limau77 continually invests in the latest technology to minimise risk and protect member data as effectively as possible.
Cross-Border Data Transfers
As a platform operating under international licensing, limau77 may process or store data outside Malaysia. In all cases, we ensure that any such data transfer is protected by regulatory mechanisms that are equivalent to or stricter than those required in Malaysia.
Cross-border data transfers only occur when necessary to enable platform services to function, such as payment processing or technical infrastructure hosting. Parties receiving data at other locations are bound by strict data processing agreements.
Child Protection and Age Restrictions
The limau77 platform is restricted to individuals aged 21 and above only. This is a licensing and legal requirement that all members must comply with.
limau77 does not intentionally collect or process personal information of individuals under 21 years of age. If we detect that an account has been registered by an individual below this age limit, the account will be suspended immediately and all funds will be returned or disposed of in accordance with the relevant procedure.
⚠️ If you are aware that an individual under 21 years of age has registered on this platform, please notify us immediately via our support email.
Changes to the Privacy Policy
limau77 reserves the right to update this Privacy Policy from time to time to reflect changes in service operations, new legal requirements, or current industry practices. Any material changes will be communicated to registered members through:
- An email notice sent to your registered address
- An in-account notification upon your next login
- An update to the "Updated" date at the top of this document
Continued use of the limau77 platform after the effective date of such changes is considered your acceptance of the updated terms.
Your Rights
Data Control in Your Hands
As a limau77 member, you have certain rights regarding the personal information we hold. Below is a summary of those rights.
Right of Access
You may request a copy of the personal information we hold about your account at any time.
Right of Rectification
Inaccurate or outdated information can be corrected through your account settings or by contacting our customer support.
Right of Erasure
You may request the deletion of your personal data, subject to applicable regulatory data retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to give a reason.
Right to Restriction
In certain circumstances, you may request that we limit how we process your personal information.
Right to Portability
Data you have provided to us can be requested in a machine-readable format for transfer to another provider.
Right to Withdraw Consent
Consent for specific data processing can be withdrawn at any time without affecting processing that has already taken place.
How to Exercise Your Rights
To claim any of the above rights, contact our 24/7 support team via live chat or email. All requests will be processed within a reasonable timeframe.
Contact Our Data Privacy Officer
Any questions, concerns or requests relating to this Privacy Policy may be directed to our team. We are committed to responding to every enquiry carefully within a reasonable timeframe.
limau77 customer support is available 24 hours a day, 7 days a week in Bahasa Melayu and English through two channels:
- Live Chat — Click the chat icon on the limau77 platform to speak directly with our agents
- Support Email — Send your detailed enquiry to: [email protected]
For requests relating to data privacy rights (access, deletion, correction), please state the type of request clearly in your email subject line to speed up the process.
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